Job Recruitment at Maersk Line Graduate Customer Service Agents Needed

Maersk Line is one of the world shipping companies. They are known for their trust and been reliable. They transport over 610 container vessels and also provide ocean transportation. Job Recruitment at Maersk Line Graduate Customer Service Agents is for graduates that are willing and qualified to work with the company.

The company has about 7,000 seafarers and 25,000 land-based employees with 374 offices. Currently they are recruiting for graduate customer service agents. Have you been dreaming of working seaport, this is an opportunity for you. Check the requirements for Job Recruitment at Maersk Line Graduate Customer Service Agents, if qualified then apply.

 

Job Recruitment at Maersk Line Graduate Customer Service – Application Timeline

Job application ends on 30th October, 2017. Interest persons should apply and submit their CV before the application deadline

 

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Job Recruitment at Maersk Line Graduate Customer Service Job Details

 

  1. The employee functions in a formidable commercial alliance with Sales in building relationships with the customers and leveraging the understanding of their business drivers to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.
  2. The role of the Customer Service Agent is to own and manage the customer experience of his/her customers that are segmented into Care account. This includes onboarding new customers onto the Care platform while proactively monitoring and managing the end-to-end shipment process of on-boarded customers to consistently deliver a differentiated and superior customer experience.
  3. The Customer Service Agent ensures that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations.

 

Required Qualification

  • 2-3 years of experience in Customer Service (preferably in the shipping industry)
  • Passion about assisting customers
  • Internally motivated
  • Excellent communication skills
  • High attention to detail is a must

 

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Key Responsibilities for Job Recruitment at Maersk Line Graduate Customer Service

  1. Clearly demonstrate CARE as a loyalty builder and extract value from same.
  2. Actively drive awareness and utilisation of Maersk Line self-service channels for own customers.
  3. Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
  4. Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
  5. Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  6. Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution
  7. Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge
  8. Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk Line
  9. Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
  10. Commercial intelligence: In-depth knowledge about the industries in which his/her customers operate
  11. In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
  12. Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.

 

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How to Apply For Job Recruitment at Maersk Line Graduate Customer Service

Interested and qualified candidates should click the link below to apply
Clcik here to apply

 

 

 

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